Privacy Policy

These Standard Terms and Conditions written on this page shall manage your use of our website

These Terms and Conditions apply in full force and effect to your use of this Website, you expressly accept all terms and conditions contained here in full. You must not use this website if you have any objection to any of these Standard Terms and Conditions.


Information we collected

Contact information:- We might collect your username, first and last name, email address, mailing address or phone number, country, and IP address.

Payment and billing information:- When you purchase the Services, we will also collect transaction information, which may include your credit card information, billing and mailing address, and other payment-related information

Other information:- If you use our website, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.


KraftNow collects information in different ways.

We collect information directly from you when you register or login for services. We also collect information if you ask us a question through phone or email.

We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

We get information about you from third parties: For example, if you use an integrated social media feature on our websites. The third­party social media site will give us certain information about you. This could include your name and email address.


Use of your personal information

We use the information to contact you. We might use the information you provide to contact you for confirmation of purchase on our website or for other promotional purposes.

We use the information to respond to your requests or questions. We might use your information to confirm your registration for Services which you are using.

We use the information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use the information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine the information we get from you with information about you we get from third parties.

We use information for security purposes. We may use the information to protect our company, our customers, or our websites.

We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third­party offers or products we think you might find interesting. Or, for example, if you buy services from us we’ll enrol you in our newsletter.

We use the information to send you transactional communications. We might send you emails or SMS about your account or a ticket purchase.

We use information as otherwise permitted by law


Sharing of information with third­parties

We share information with vendors who help us manage our online registration process or payment processors or transactional message

We share your information with Esps(MailChimp and SendGrid) and other
parties responsible for fulfilling the purchase obligation. The Esps(MailChimp and SendGrid) and other parties may use the information we give them as described in their privacy policies.

This includes a third party who provides or investor, Our partners use the information we give them as described in their privacy policies.

We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.

We may share information with any successor to all or part of our business, For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy. We will tell you before we do this.


Email Newsletter and subscriptions

You can be receiving our marketing emails. To stop receiving our promotional emails, please email It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.


Third party sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites


Governing Law & Jurisdiction

These Terms will be governed by and construed in accordance with the laws of the State of Maharashtra, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Maharashtra.

Cookie Policy

This Cookie Policy explains how KraftNow uses cookies when you visit any of our websites that link to this Cookie Policy (such as

It explains what these technologies are and why we use them, as well as your rights to control our use of them.

In some cases, we may use cookies and similar technologies to collect Personal Information or information that becomes Personal Information if we combine it with other information. In such cases, the KraftNow Privacy Policy will also apply if applicable.

Capitalized terms that are not defined in this Policy have the meaning given to them in our KraftNow Privacy Policy or our Terms of Service.


What are cookies?

A cookie is a small software file stored temporarily or placed on your computer’s hard drive. The main purpose of a cookie is to allow a web server to identify a user’s computer and web browser and tailor web pages and/or login information to a user’s preferences. Cookies help us promptly display the information needed to use the capabilities on the Service and other information which we consider to be of interest to visitors to the Sites and users of the Service. By gathering and remembering information about website preferences through cookies, we can provide a better web and marketing experience. Cookies do not give us access to your computer.


Why do we use cookies?

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites and/or App and/or platform to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Websites and/or App and/or platform. Third parties serve cookies through our Websites and/or App and/or platform for analytics and other purposes.

Cookies are required to use KraftNow. Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and transferred to your device. We use cookies to record current session information, but do not use permanent cookies. You’re required to log into your KraftNow account again after a certain period of time has elapsed to protect you against others accessing your information.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provides information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.

If you do not accept cookies, you will not be able to use some features of our Service and we recommend that you leave them turned on.


For Security

KraftNow has industry standard security measures in place to protect against the loss, misuse or alteration of your data. While there’s no such thing as perfect security on the internet, we will take all reasonable steps to ensure the safety of your information.

 Although KraftNow owns the data storage, databases, and rights to the KraftNow you retain all rights to your data.

We will never sell your data, or use your data for our own business advantage. We respect your privacy and the privacy of your data.


For International Transfer

Your information, including Personal Information, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the information, including Personal Information, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

EU Privacy and General Data Protection

If you use the Internet, GDPR affects you. KraftNow has made significant changes to become GDPR compliant.


What is GDPR?


To quote the official GDPR website:

“The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and was designed to harmonize data privacy laws across Europe, to protect and empower all EU citizens data privacy and to reshape the way organizations across the region approach data privacy.”

Put more simply, GDPR outlines some rules around how companies process the data of individuals and have scary fines for non-compliance.

In light of this new regulation, here are the details about how we handle your data and how you can access it.


Security and Data Center Location

KraftNow’s servers are located in the US and are managed by Laravel. Our databases are backed up daily, and those daily backups are stored for one week. The databases are also backed up weekly, and those weekly backups ware kept for 30 days. All backups are stored by Laravel.


Data Retention

We collect and retain the following information from our customers:

Full name
Company name

We collect this information for the purpose of providing the KraftNow Service, identifying and communicating with our customers, responding to our customer requests/inquiries, getting paid for use of our products and services, and improving our products and services.


List of Sub-processors

As noted in our Privacy Policy, we may employ third party companies or service providers and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services and/or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.

GDPR defines third-party companies and service providers like these as “sub-processors”.

Where applicable, we’ve linked to each sub-processors policies; we recommend reading each one to make sure you’re OK with us sharing some of your data with them.

We use PayPal to process our customers’ payments for our Service.

We use MailChimp product, to send transactional emails (like invoices, receipts, and notifications).

We use Google Analytics to track visits to our website, but only if the visitor has consented to be tracked.

(We use to provide customer support and to communicate with customers that are logged into the Service.)

If you have specific questions about what data we send to any of those services, contact us using the information below and we’ll be happy to explain in more detail.


Access to Your Information (DSR Requests)

Another term that GDPR defines is “Data subject”. Put simply, a data subject is an individual whom particular personal data is about. A DSR (Data Subject Rights) request is when an individual asks a data controller to take action on their personal data. An example of a DSR request would be if a KraftNow customer asks for export of all the data they have entered into KraftNow, or to permanently delete all the information they’ve entered into KraftNow.

We plan on processing these requests manually, though we’ve built some tools to allow our customers to access, correct, amend, or delete most of their data themselves.

We will give KraftNow customer access to any personal information we have about them within 30 days of any request for that information, and we won’t charge anything to process these requests. Individuals may request to access, correct, amend or delete information we hold about them by contacting us using the information below. Unless prohibited by law, we will remove any Personal Information about an individual from our servers at their request.

Terms and Services

About our services

Registration. You must register for our Services using accurate data.


Devices and Software.

You must use certain devices, software, and data connections to use our Services, which we otherwise do not supply. For as long as you use our Services, you consent to download and install updates to our Services, including automatically.


Fees and Taxes.

You are responsible for all carrier data plan and other fees and taxes associated with your use of our Services. We may charge you for our Services, including applicable taxes. YOU ARE SOLELY RESPONSIBLE FOR ANY VALUE-ADDED TAX IN CONNECTION WITH THE SERVICES AND YOU INDEMNIFY AND HOLD TIDIO HARMLESS FROM ANY AND ALL TAXES, INCLUDING SALES TAX, BASED ON PAYMENTS RENDERED BY YOU FOR THE SERVICES. If KraftNow is legally required to report such information, you will provide us with official receipts issued by the appropriate taxing authority, or other such evidence that you have paid all applicable taxes. We may refuse or cancel orders. We do not provide refunds for our Services, except as required by law or it is justified by exceptional circumstances.


Acceptable use of our services

Our Terms and Policies. You must use our Services according to our Terms and posted policies. If we disable your account for a violation of our Terms, you will not create another account without our permission.


Legal and Acceptable Use.

You must access and use our Services only for legal, authorized, and acceptable purposes. You will not use (or assist others in using) our Services in ways that: (a) violate, misappropriate, or infringe the rights of KarftNow, our users, or others, including privacy, publicity, intellectual property, or other proprietary rights; (b) are illegal, obscene, defamatory, threatening, intimidating, harassing, hateful, racially, or ethnically offensive, or instigate or encourage conduct that would be illegal, or otherwise inappropriate, including promoting violent crimes; (c) involve publishing falsehoods, misrepresentations, or misleading statements or (d) impersonate someone.

Harm to KarftNow or Our Users. You must not (or assist others to) access, use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sublicense, transfer, display, perform, or otherwise exploit our Services in impermissible or unauthorized manners, or in ways that burden, impair, or harm us, our Services, systems, our users, or others, including that you must not directly or through automated means: (a) reverse engineer, alter, modify, create derivative works from, decompile, or extract code from our Services; (b) send, store, or transmit viruses or other harmful computer code through or onto our Services; (c) gain or attempt to gain unauthorized access to our Services or systems; (d) interfere with or disrupt the integrity or performance of our Services; (e) create accounts for our Services through unauthorized or automated means; (f) collect the information of or about our users in any impermissible or unauthorized manner; (g) sell, resell, rent, or charge for our Services, except if it’s done by the official resellers of KraftNow or (h) distribute or make our Services available over a network where they could be used by multiple devices at the same time.


Keeping Your Account Secure.

You are responsible for keeping your device and your Tidio account safe and secure, and you must notify us promptly about any unauthorized use or security breach of your account or our Services.



Your Rights.

KraftNow does not claim ownership of the information that you submit for your KraftNow account or through our Services. You must have the necessary rights to such information that you submit for your KraftNow account or through our Services and the right to grant the rights and licenses in our Terms.


KraftNow’s Rights.

We own all copyrights, trademarks, domains, logos, trade dress, trade secrets, patents, and other intellectual property rights associated with our Services. You may not use our copyrights, trademarks, domains, logos, trade dress, patents, and other intellectual property rights unless you have our express permission.


Your License to KraftNow

In order to operate and provide our Services, you grant KraftNow a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, create derivative works of, display, and perform the information (including the content) that you upload, submit, store, send, or receive on or through our Services. The rights you grant in this license are for the limited purpose of operating and providing our Services.


KraftNow License to You.

We grant you a limited, revocable, non-exclusive, non-sublicensable, and non-transferable license to use our Services, subject to and in accordance with our Terms. This license is for the sole purpose of enabling you to use our Services, in the manner permitted by our Terms. No licenses or rights are granted to you by implication or otherwise, except for the licenses and rights expressly granted to you.



KraftNow is not obligated to provide refunds or credits for partial months or years of services, upgrades or downgrades, or unused time during your subscription. If you believe you are entitled to a refund or credit, please contact us and we will look into the matter within thirty (30) days.

If KraftNow materially breaches these Terms and fails to cure this breach within thirty (30) days of receiving written notice from you of such breach, KraftNow will refund the proportion of the pre-paid fees attributable to the period after the breach. If you unsubscribe your account in the event of a suspension for more than five (5) business days or discontinuance of the Services, you will be entitled to a refund of the proportion of pre-paid fees attributable to the period after termination.



Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.

By posting Content to the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. Except for your avatar’s photo, you retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights.

You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, intellectual property rights, trade secret, contract rights or any other rights of any person, (iii) the Content does not constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or otherwise create liability or violate any local, state, national or international law, (iv) the Content does not disclose private information of any third party, including, without limitation, surname, addresses, phone numbers, e-mail addresses, Social Security numbers and credit card numbers, (v) the Content does not impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity, (vi) the Content will not contain viruses, corrupted data or other harmful, disruptive or destructive files, (vii) you will not post Content or links to content that, in the sole judgment of Tidio is objectionable, restricts or inhibits any other person from using or enjoying the Services, or which may expose Tidio or its users to any harm or liability of any type.



When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. Please, remember that you have the right to rectify your personal data. In our Privacy Policy, you will find details on how to do it.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene. You expressly agree that we cannot be held liable for any loss or damage arising out of any misrepresentations you make in this regard.

KraftNow services and products are exclusively designated for business use and must be used only in accordance with their purpose, application and their general characteristics.

KraftNow reserves the right to access your Account for technical purposes and to address occuring service issues.


Suspending Your KraftNow Account

You may unsubscribe your KraftNow account at any time (including if you want to revoke your consent to our use of your information) using our in-app unsubscribe my account feature. When you unsubscribe your KraftNow account, your undelivered messages are deleted from our servers as well as any of your other information we no longer need to operate and provide our Service. Be mindful that if you only unsubscribe our Services from your device without using our in-app delete my account feature, your information may be stored with us for a longer period (but only up to 6 months). Please remember that when you unsubscribe your account, it does not affect the information other users have relating to you, such as their copy of the messages you sent them.

You may suspend your KraftNow account at any time. Please remember that when you suspend your account, it does not affect the information other users have relating to you, such as their copy of the messages you sent them and all data will be restored when you decide to come back.


Governing Law

These Terms shall be governed and construed in accordance with the laws of Maharastra, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.



We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is a material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. You will be notified about changes in Terms and encouraged to review new conditions.


Contact Us

If you have any questions about these Terms, please contact us at